Terms & Conditions

Terms & Conditions

Adverse Weather Arrangement

If Tropical Cyclone Warning Signal No. 8 or above, or Black Rainstorm Signal is/are in force during the service date, the service will be cancelled and rearranged. If the Warning Signals mentioned remains after 14:00 on that day, our customer service team will not be able to answer any enquiries on that day. We will follow up with clients on the next working day for any service rearrangements. We apologize for any inconvenience might be caused.

Exclusions and Limitations 

Johnson Group is not responsible for:

Any wear, damage or discolouring or stains that caused after the service
Any loss incurred as a result of any breakage or damage to goods and any loss of property
The service performance due to poor hygiene, poor storage practice and structural problem

Non Refund Policy

Johnson Group will provide clear information and procedure to products and services; having comprehensive evaluation to our products and services before your purchase decision.

Placing an order means you agree and fully accept to purchase products or services in accordance with the Terms and Conditions of the Non Refund policy set out herein. There is no refund when you purchased our products or services.

Service Cancellation & Reschedule Notice

Cancelling or rearranging an appointment 6 hours prior to the service is free of charge.

If the customer requests to cancel or rearrange the appointment within 6 hours of the service, our company will charge a one-time administrative fee of HKD$300 at the customer’s next appointment.

If the customer fails to show up within 45 minutes of the scheduled service time, it will also be considered a cancellation and our company will charge a one-time administrative fee of HKD$300 at the customer’s next appointment.

Service Charge Notice

For building without lift/elevator, our company will charge a stair fee of $100 per floor(within 24 stairs case). In addition, for service location such as Ma Wan/Discovery/BayLantau Island/Mui Wo/Tung Chung, etc., an additional transportation fee of $500 will be charged.