Refund Policy

7-day Goods Returns

You may return products sold by Johnson Group no more than 7 days of receipt of your order (based on the delivery record), and upon pre-approval of Johnson Group.

Non-returnable items

We're sorry, but we DO NOT ACCEPT returns of certain products, including:
- Any product that is returned more than 7 days after receipt.
- Any product stated non-refundable when purchase.
- Any product that has been opened or used (taken out of its plastic wrap or box).
- Any product that is not in its original condition, is damaged, or is missing parts.
In the event of dispute, Johnson Group's decision shall be final and conclusive.

Return procedures

Contact our customer service via 2421 0203 and provide details as below:
- Indicate returned products and provide us with your Invoice Number
- The reason for your return in the input box area.
- Pack the returned products along with our acknowledgement email securely in a box that we can expedite your request.
- Send the returning items by mail to: Flat B1-B2, 18/F, TML Tower, No.3 Hoi Shing Road, Tsuen Wan, N.T, Hong Kong
- All return shipping fee must be prepaid. We cannot accept COD returns.

Refund policy

Please note that before providing a refund for any returned product we will first verify its condition. All Non-returnable items will neither receive refund nor return to you. We regret that we do not refund original shipping and handling fees with the return.